{"id":954,"date":"2023-11-17T05:03:50","date_gmt":"2023-11-17T05:03:50","guid":{"rendered":"https:\/\/locationweather.io\/docs\/?post_type=docs&#038;p=954"},"modified":"2023-11-17T10:38:36","modified_gmt":"2023-11-17T10:38:36","slug":"creating-a-temporary-admin-user-for-support","status":"publish","type":"docs","link":"https:\/\/locationweather.io\/docs\/creating-a-temporary-admin-user-for-support\/","title":{"rendered":"Creating a Temporary Admin User for Support"},"content":{"rendered":"\n<p>Does our support team need to log into your site in order to troubleshoot an issue? Providing site logins is common practice for efficient and effective support. However, this doesn\u2019t mean you have to share your own user logins.<\/p>\n\n\n\n<p>In this tutorial, we\u2019ll show you how to temporarily create a WordPress user, which you can subsequently delete after getting the assistance you require.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"0-toc-title\"><strong>Creating an Admin User in WordPress<\/strong><\/h4>\n\n\n\n<p>To get started, you\u2019ll need to log into your WordPress site. In the left menu, go to\u00a0<strong>Users \u00bb Add New<\/strong>. This will open up a form for creating a new user.<\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69e7d3a0cbc8f&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69e7d3a0cbc8f\" class=\"wp-block-image size-full wp-lightbox-container\"><img decoding=\"async\" width=\"718\" height=\"701\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/locationweather.io\/docs\/wp-content\/uploads\/2023\/11\/Add-new-user.png\" alt=\"\" class=\"wp-image-1063\" srcset=\"https:\/\/locationweather.io\/docs\/wp-content\/uploads\/2023\/11\/Add-new-user.png 718w, https:\/\/locationweather.io\/docs\/wp-content\/uploads\/2023\/11\/Add-new-user-300x293.png 300w\" sizes=\"(max-width: 718px) 100vw, 718px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<p>By default, most of the details in this form are not required. Here are the fields you\u2019ll need to fill out and what to enter:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Username:<\/strong>&nbsp;LocationWeather <\/li>\n\n\n\n<li><strong>Email:<\/strong>&nbsp;support******@gmail.com<\/li>\n\n\n\n<li><strong>Role:<\/strong>&nbsp;Administrator<\/li>\n<\/ul>\n\n\n\n<p>Then, be sure to add a strong password of your choice. If you prefer to have a password generated for you, click the\u00a0<strong>Generate password<\/strong>\u00a0button.<\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69e7d3a0cc350&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69e7d3a0cc350\" class=\"wp-block-image aligncenter size-full wp-lightbox-container\"><img decoding=\"async\" width=\"707\" height=\"139\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/locationweather.io\/docs\/wp-content\/uploads\/2023\/11\/Add-new-user-2.png\" alt=\"\" class=\"wp-image-1065\" srcset=\"https:\/\/locationweather.io\/docs\/wp-content\/uploads\/2023\/11\/Add-new-user-2.png 707w, https:\/\/locationweather.io\/docs\/wp-content\/uploads\/2023\/11\/Add-new-user-2-300x59.png 300w\" sizes=\"(max-width: 707px) 100vw, 707px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<p>Now, go ahead and open up your email with our support team. In your reply, you can copy and paste the&nbsp;<strong>Username&nbsp;<\/strong>and&nbsp;<strong>Password&nbsp;<\/strong>from your form.<\/p>\n\n\n\n<p>Once all of these details have been added and you\u2019ve copied the credentials to share with support, go ahead and click the blue\u00a0<strong>Add New User<\/strong>\u00a0button.<\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69e7d3a0cc83c&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69e7d3a0cc83c\" class=\"wp-block-image aligncenter size-full wp-lightbox-container\"><img decoding=\"async\" width=\"718\" height=\"129\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/locationweather.io\/docs\/wp-content\/uploads\/2023\/11\/Add-new-user-3-1.png\" alt=\"\" class=\"wp-image-1068\" srcset=\"https:\/\/locationweather.io\/docs\/wp-content\/uploads\/2023\/11\/Add-new-user-3-1.png 718w, https:\/\/locationweather.io\/docs\/wp-content\/uploads\/2023\/11\/Add-new-user-3-1-300x54.png 300w\" sizes=\"(max-width: 718px) 100vw, 718px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"1-toc-title\" style=\"margin-top:40px\"><strong>Deleting the Temporary User<\/strong><\/h4>\n\n\n\n<p>After you\u2019ve received the support you need, you\u2019ll most likely want to delete the WordPress user you\u2019ve created in the step above.<\/p>\n\n\n\n<p>To do that, you\u2019ll need to reopen the WordPress Users page by clicking on\u00a0<strong>Users \u00bb All Users<\/strong>\u00a0in the left menu.<\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69e7d3a0cce87&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69e7d3a0cce87\" class=\"wp-block-image size-full wp-lightbox-container\"><img decoding=\"async\" width=\"985\" height=\"296\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/locationweather.io\/docs\/wp-content\/uploads\/2023\/11\/admin-user.png\" alt=\"\" class=\"wp-image-1069\" srcset=\"https:\/\/locationweather.io\/docs\/wp-content\/uploads\/2023\/11\/admin-user.png 985w, https:\/\/locationweather.io\/docs\/wp-content\/uploads\/2023\/11\/admin-user-300x90.png 300w, https:\/\/locationweather.io\/docs\/wp-content\/uploads\/2023\/11\/admin-user-768x231.png 768w\" sizes=\"(max-width: 985px) 100vw, 985px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<p>Then, simply hover over the user you want to delete. This will display an additional menu of options. Within these options, click\u00a0<strong>Delete<\/strong>.<\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69e7d3a0cd370&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69e7d3a0cd370\" class=\"wp-block-image aligncenter size-full wp-lightbox-container\"><img decoding=\"async\" width=\"902\" height=\"261\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/locationweather.io\/docs\/wp-content\/uploads\/2023\/11\/delete-admin-user.png\" alt=\"\" class=\"wp-image-1070\" srcset=\"https:\/\/locationweather.io\/docs\/wp-content\/uploads\/2023\/11\/delete-admin-user.png 902w, https:\/\/locationweather.io\/docs\/wp-content\/uploads\/2023\/11\/delete-admin-user-300x87.png 300w, https:\/\/locationweather.io\/docs\/wp-content\/uploads\/2023\/11\/delete-admin-user-768x222.png 768w\" sizes=\"(max-width: 902px) 100vw, 902px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<p>After selecting the Delete option, you\u2019ll see a confirmation page. You\u2019ll need to click\u00a0<strong>Confirm Deletion<\/strong>\u00a0to proceed.<\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69e7d3a0cd8a9&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69e7d3a0cd8a9\" class=\"wp-block-image aligncenter size-full wp-lightbox-container\"><img decoding=\"async\" width=\"546\" height=\"187\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/locationweather.io\/docs\/wp-content\/uploads\/2023\/11\/delete-user-1.png\" alt=\"\" class=\"wp-image-1071\" srcset=\"https:\/\/locationweather.io\/docs\/wp-content\/uploads\/2023\/11\/delete-user-1.png 546w, https:\/\/locationweather.io\/docs\/wp-content\/uploads\/2023\/11\/delete-user-1-300x103.png 300w\" sizes=\"(max-width: 546px) 100vw, 546px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<p>That\u2019s it! You can now create a temporary admin user to share with our support team.<\/p>\n\n\n\n<p>If you\u2019d like to try some troubleshooting on your end, please be sure to check out our&nbsp;<a href=\"https:\/\/locationweather.io\/docs\/docs-cat\/troubleshooting\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>troubleshooting guide<\/strong><\/a>&nbsp;for all of our recommended steps.<\/p>\n","protected":false},"parent":0,"menu_order":88,"template":"","docs_cat":[8],"class_list":["post-954","docs","type-docs","status-publish","hentry","docs_cat-troubleshooting"],"taxonomy_info":{"docs_cat":[{"value":8,"label":"Troubleshooting"}]},"featured_image_src_large":[],"author_info":[],"comment_info":"","_links":{"self":[{"href":"https:\/\/locationweather.io\/docs\/wp-json\/wp\/v2\/docs\/954","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/locationweather.io\/docs\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/locationweather.io\/docs\/wp-json\/wp\/v2\/types\/docs"}],"version-history":[{"count":7,"href":"https:\/\/locationweather.io\/docs\/wp-json\/wp\/v2\/docs\/954\/revisions"}],"predecessor-version":[{"id":1072,"href":"https:\/\/locationweather.io\/docs\/wp-json\/wp\/v2\/docs\/954\/revisions\/1072"}],"wp:attachment":[{"href":"https:\/\/locationweather.io\/docs\/wp-json\/wp\/v2\/media?parent=954"}],"wp:term":[{"taxonomy":"docs_cat","embeddable":true,"href":"https:\/\/locationweather.io\/docs\/wp-json\/wp\/v2\/docs_cat?post=954"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}